Frequently Asked Questions
Do you accept returns?
Every item is custom-made to order, so change-of-mind returns are not accepted. Manufacturing defects and production errors are covered for 7 calendar days after delivery, and transit damage must be reported within 48 hours. For the full terms, please refer to our Return & Refund Policy page.
How long does shipping take?
Production takes 5-10 business days, then delivery 10-20 business days by standard international shipping (3-7 business days by express courier), depending on region. See our Shipping Policy.
What payment methods do you accept?
PayPal, Visa, Mastercard, American Express and Discover. Apple Pay, Google Pay or Shop Pay may be available in some regions.
How can I track my order?
You will receive a tracking number via email after dispatch. Track at 17track.net.
Is my personal data secure?
Yes, we use SSL encryption and never store full credit card details. See our Privacy Policy.