Return & Exchange Policy

Return & Refund Policy

Last Updated: June 13, 2026

At ZDWC Media, we are passionate about delivering high-quality custom baseballs, footballs, basketballs, soccer balls, and jerseys that your team can wear and use with pride. Since every item we produce is made to order based on your unique designs and specifications, our return and refund policy differs from that of standard, off-the-shelf retailers. Please read this policy carefully before placing your order on zdwcmedia.com. By making a purchase, you agree to the terms outlined below.

1. The Nature of Custom Products

All our products are personalized and manufactured specifically for you once your order is confirmed and your design is approved. We do not stock pre-made inventory that can be returned and resold. As a result, we are generally unable to accept returns, exchanges, or issue refunds for reasons including, but not limited to:

• Change of mind or buyer's remorse
• Choosing the wrong size, color, or style (unless the error was made by us)
• Subjective dissatisfaction with design elements that you approved during the proofing stage
• Minor color variations between the digital proof and the finished product due to different screen displays
• Orders delayed by customs, carrier issues, or other factors outside our control (as detailed in our Shipping Policy)

2. When We Do Accept Returns or Refunds

We stand firmly behind the craftsmanship of our gear. You may be eligible for a replacement, refund, or return in the following specific situations:

• Manufacturing Defects: The product has a material flaw or workmanship defect that affects its structural integrity or intended use.
• Production Errors: The finished product clearly deviates from your approved digital proof, or we made a mistake in your customization (e.g., incorrect logo, misspelled text, wrong number, color applied to the wrong area).
• Shipping Damage: The item arrived damaged due to mishandling during transit. This must be reported strictly within the timeframe specified below.

3. Timeframes for Reporting Issues

To ensure a prompt resolution, please inspect your order immediately upon delivery and contact us within the applicable window:

Reports made after these windows may not be eligible for compensation or replacement.

4. How to Submit a Claim

Send an email to ZDWCMedia@outlook.com with the following information:

• Your order number
• A clear, detailed description of the problem
• High-quality photographs showing:
  • The entire product where the defect or error is visible
  • Close-up shots of the specific issue
  • In cases of shipping damage, photos of the outer packaging, any damaged internal packing materials, and the shipping label

Our support team will review your submission and respond within 1-2 business days with next steps.

5. Resolution Options

Depending on the nature and extent of the issue, we will determine the most appropriate resolution:

• Full or Partial Refund: Applied to your original payment method.
• Replacement: We will reproduce and ship the corrected item(s) at no additional cost to you.
• Store Credit: Issued for use on a future order at zdwcmedia.com.

If we require the original product to be returned for inspection, we will provide a prepaid return shipping label or detailed instructions based on your location. We cover all shipping costs associated with returning and replacing defective, incorrect, or damaged merchandise.

6. Refund Processing Time

Once your return is authorized and the item is received (if we've requested it back), or once your claim is approved, refunds will be processed within 5-10 business days. Please note that your bank, credit card provider, or PayPal may require additional time to post the funds to your account. All refunds are issued in US Dollars (USD) for the exact amount originally charged for the returned item(s), including any applicable sales tax, but not including original shipping fees unless the return is due to our error or a defect.

7. Situations Not Covered

We cannot accept returns or offer refunds under the following circumstances:

• The product has been used, worn, washed, or shows signs of wear, unless the claim is for a latent manufacturing defect that was not visible upon initial inspection.
• The error resulted from inaccurate or incomplete information you provided (e.g., incorrect address leading to non-delivery, selecting an incorrect size despite consulting the size chart, or uploading low-resolution artwork that we reproduced exactly as supplied).
• The claim is made after the 7-day or 48-hour reporting windows stated above.
• The product was produced exactly according to your approved digital proof and no production error was made by ZDWC Media.

8. Chargebacks and Disputes

We value open communication. If a problem arises, we ask that you contact us directly at ZDWCMedia@outlook.com before initiating a chargeback or dispute with your bank or payment provider. We are committed to finding a fair solution. Chargebacks filed without first allowing us an opportunity to resolve the matter may be challenged and could lead to the suspension of your account.

9. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time to reflect changes in our practices or operational requirements. Any changes will apply to orders placed after the revised policy is posted on our Site. The "Last Updated" date at the top of this page will reflect the most recent revision.

Contact Us

For all return, refund, or exchange inquiries, please reach out to our dedicated support team. We're here to help make things right.

Email: ZDWCMedia@outlook.com

Website: zdwcmedia.com

*Please allow 1-2 business days for a response.*

Thank you for trusting ZDWC Media with your custom sports gear. We appreciate your understanding of our policies—they allow us to focus on creating one-of-a-kind pieces that are made just for you.