Shipping & Delivery Policy

Shipping Policy

Last Updated: June 13, 2026

At ZDWC Media, we take pride in crafting your custom baseballs, footballs, basketballs, soccer balls, and jerseys to exact specifications and delivering them safely to your door, wherever you are in the world. This Shipping Policy outlines our processing times, shipping methods, costs, and what you can expect when ordering from zdwcmedia.com.

1. Order Processing & Production Time

Because every item we sell is made to order with your unique designs, logos, and personalizations, we require time to carefully produce your gear.

Standard Production Time: 5–10 business days from the date your order is confirmed and your design proof is approved (if applicable). This timeframe applies to most custom ball and jersey orders.

Bulk & Complex Orders: Larger team orders or highly complex customizations may require additional production time. Our team will communicate any adjustments to your timeline after you place your order.

Payment Verification & Design Confirmation: Production begins only after payment is successfully processed and any required design details are finalized. Delays in providing artwork or approving proofs may extend the total turnaround time.

Business days are Monday through Friday, excluding major holidays observed by our production facilities.

2. Shipping Methods & Estimated Delivery Times

We ship globally from our production facilities. Delivery times vary based on the shipping method selected at checkout and your destination. The estimated delivery time is additional to the production time.

Please note that these are estimates. Actual delivery times may be affected by customs clearance, local postal services, weather, and other factors beyond our direct control. During peak seasons (e.g., holidays, back-to-school), transit times may be longer.

3. Shipping Rates

Shipping costs are calculated based on:

• The weight and dimensions of your package
• The shipping destination
• The shipping method you select

You will see the exact shipping charge at checkout before you complete your purchase. We occasionally offer free standard shipping promotions for orders exceeding a certain value—keep an eye on zdwcmedia.com for current offers.

4. International Shipping, Customs & Duties

As an overseas independent store serving a global market, ZDWC Media ships to most countries worldwide.

Customs & Import Duties: International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid at checkout. We recommend checking with your local customs office for information on potential charges before placing your order.

Customs Clearance: Delays caused by customs processing are beyond our control. If an order is held or refused by customs, the customer remains responsible for any return shipping costs and applicable fees.

Compliance: It is your responsibility to ensure that the custom sports products you order comply with your country's import regulations. ZDWC Media is not liable for packages seized or rejected by customs.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment's progress. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

If you do not receive a tracking email within our stated production and handling window, please check your spam folder or contact us at ZDWCMedia@outlook.com.

6. Shipping Address Accuracy

It is extremely important that you provide a complete, accurate shipping address at checkout. We ship to the address exactly as entered.

Address Changes: If you notice an error after placing your order, contact us immediately at ZDWCMedia@outlook.com. We cannot guarantee changes can be made once production has begun.

Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping. We will contact you to arrange reshipment.

7. Delays, Lost or Damaged Packages

We work with reliable international carriers, but unforeseen issues can occasionally arise.

Delays: We are not liable for transit delays caused by carrier operations, weather events, customs holds, or peak season volumes. If your package appears stalled in tracking, we will assist in contacting the carrier to locate it.

Lost Packages: If a package is declared lost by the carrier (typically after a specified number of business days without a tracking update), we will work with you to provide a replacement or a refund, subject to the carrier's investigation and policies.

Damaged Upon Arrival: If your custom gear arrives damaged, please take clear photos of the damaged packaging and items, and email them to ZDWCMedia@outlook.com within 48 hours of delivery. We will file a claim with the carrier and arrange for a replacement or solution as quickly as possible.

8. Returns & Exchanges Related to Shipping

Due to the highly customized nature of our products, returns are generally not accepted for reasons other than manufacturing defects or shipping errors. For full details, please refer to our Return & Refund Policy. If you receive an incorrect item or a product with a defect, contact us within 7 days of delivery, and we will make it right.

9. Contact Us

If you have any questions about shipping, your order status, or need a quote for large team orders, we're here to help. Reach out to our support team at:

Email: ZDWCMedia@outlook.com

Website: zdwcmedia.com

*Please allow 1-2 business days for a response.*

Thank you for choosing ZDWC Media. We're honored to play a part in bringing your team's identity to life, and we'll work hard to get your custom gear to you as smoothly and efficiently as possible.